Do you ever offer sales or specials? Yes, we do offer sales on a regular basis. The best way to find out about our sales is by joining our newsletter as we always give our subscribers advance notice of sales.
Is Apple Cider Vinegar safe for the skin? Yes, Apples are full of vitamins and antioxidants which help maintain a healthy body through drinking internally as well it helps the skin maintain a healthy appearance. Research and tradition has shown that the vinegar from apples has many healing abilities to the skin as well. Repairing damaged skin, hydrating dry skin and helping in keeping the PH of soaps lower for the health of the skin. As well as leaving the skin feeling soft and the hair shiny. Our Apple Cider Vinegar is used in small diluted amounts to keep it as gentle to the skin as possible while allowing the great properties enhance the skin health.
My soap turned a brownish color, is this normal? Yes, this is perfectly normal, since we do not add chemicals to preserve the color, all of our soaps will darken with age. This is a natural process and is normal. With the change of temperature and light exposure organic ingredients change in color but are still safe and stable. They are not bad, our soaps have a one year shelf life and you can find this date on the back above the bar code to ensure your soap is still OK to use. Each product will change differently as the ingredients and scents are from different plants. Some turn a brownish color while others are cream or pink.
Do you offer free samples before I buy your products? We are sorry, but organic products are very expensive to make and our profit margin is much smaller then large chemical based companies. We do not have the funds for giving out valuable samples to everyone. We recommend you buy just one product and try it before purchasing larger quantities.
I see you have Natural Flavors as an ingredient what is this? We purchase this ingredient from a supplier who creates natural and organic scents. They choose the name for their products. They have chosen the name Natural Flavors for this ingredient to keep their formulation a trade secret. We have certification showing that the ingredients are 100% natural. We use this flavor or scent to soften the nutty smells for an unscented product. Below are the regulations for the term Natural Flavors and how it must be natural ingredients from plants, animals or food. We do not use any animal based products. Without giving us the formulation our supplier has told us our Natural flavor comes from Soy and Vanilla.
Do you give discounts on larger orders? We only discount retail orders. You must have a retailers seller permit to be taxed exempt.
Are your ingredients refined? No, all of organic ingredients are cold pressed and or virgin, none of them are refined.
Are your products vegan? Yes, all of our products are 100% vegan. No animal ingredients or testing.
I see that you have water in your products, do you have a preservative so no bacteria can grow? Yes, we do have natural, organic preservatives as well as antioxidants in all of our products to keep bacteria from forming. These ingredients are all listed in each of the products ingredient listing. Our organic preservatives keep the products stable for 1 year.
I'm very sensitive to fragrance, are your scents fragrance or chemical based? No, Our fragrances are all naturally derived from fresh organic fruits. There is no chemical or synthetic fragrance at all.
My babies skin is sensitive, Will your products give my baby a rash? We have used the most gentle ingredients in all of our products. However each child's skin is different. The majority of babies do great with all of our products. Yet their is a small percent whom are sensitive to Coconuts and for those our Unscented works great, those with the most sensitive of skin have had great results from our unscented.
Are the adult products safe to use on children? Yes, all of our products baby or adult are made with only USDA Certified Organic ingredients and have been developed to fit within the food standards of the USDA. Meaning all of our products are gentle and safe. Safe enough to eat, although NOT RECOMMENDED.
What is Palm Stearin? is it a chemical? No, Palm stearin is not a chemical it is a powder that is naturally derived from Organic Palm and is rich in antioxidants which help maintain PH balance and keep the skin healthy eliminating free radicals.
What is Clarified Lemon Juice? Clarified Lemon juice is diluted concentrated juice, the Juice has been filtered to remove pulp and diluted with water to make it more gentle for the skin.
Do you offer money back guarantees? We use to give refunds and guarantee our products, but to many people took advantage of this and would buy 1 of everything. then pick which scent they liked most and send back the rest. Since we can not reuse any thing sold. It was to much of a loss for our company and we no longer accept returns or offer refunds. We encourage our consumers to buy the sample packs before making orders to decide which scents they would like to purchase.
Are the ingredients on your website the full list of ingredients? Yes, each product has a listing of ingredients and absolutely all of our ingredients are listed for your knowledge. We have not left out any ingredients. We get a lot of questions about our Soaps since their are only 2 or 3 ingredients, but this is correct, we have found that for our soaps less is more.
[Code of Federal Regulations] [Title 21, Volume 6] [Revised as of April 1, 2007] [CITE: 21CFR501.22]
